Product Support Specialist

Job Summary

A company is looking for a Product Support Representative.

Key Responsibilities

• Deliver technical support for product-related issues via phone, email, and chat
• Achieve expert knowledge of products, meet KPI targets, and complete tasks effectively
• Provide customized recommendations and document recurring issues for product quality programs

Required Qualifications

• 0-2+ years of experience in a technical support or customer-facing role
• Knowledge of troubleshooting desktop operating systems: Microsoft Windows and macOS
• Ability to convey complex technical information in user-friendly ways
• Demonstrated analytical and critical thinking skills
• Team player willing to seek feedback and continuously learn