Product Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Feb 13, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Product Support Specialist for the West Coast.

Key Responsibilities:

Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed

Required Qualifications:

Practical experience supporting Microsoft Windows Operating Systems
Practical experience with macOS and troubleshooting common issues
Experience in configuring antivirus products and troubleshooting interactions
Familiarity with system configuration/management tools such as GPO and RMMs
Ability to adapt and pivot quickly in a hypergrowth environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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