Product Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Thu, Feb 19, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Product Support Specialist to join their Central Operations team.

Key Responsibilities

Manage a high volume of chat and email support inquiries with empathy and clarity
Host live sessions for platform walkthroughs, troubleshooting, and campaign assistance
Partner cross-functionally to resolve issues and contribute to internal documentation

Required Qualifications

1-3 years of experience in customer support, product support, or technical support (SaaS preferred)
Experience using support platforms such as Zendesk or Intercom
Comfort working cross-functionally with product and engineering teams
Familiarity with bug-tracking systems such as Jira is a plus
Experience supporting B2B software or enterprise clients is a plus

COMPLETE JOB DESCRIPTION

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Job is Expired

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