Product Support Specialist

Job Summary

A company is looking for a Product Support Jedi for the APAC region.

Key Responsibilities

• Provide product support as the first point of contact for clients through various communication channels
• Conduct 1-1 Zoom sessions for technical consultations and issue resolution
• Collaborate with engineering to identify and report bugs, while maintaining high response metrics

Required Qualifications

• 2+ years of experience in a SaaS support or client-facing role
• Native-level English fluency; bilingual is a plus
• Familiarity with technical terms such as HTML, CSS, JS, API, and database queries
• Ability to thrive in remote work environments and manage multiple tasks effectively
• Based in the UTC +8 to UTC +11 timezone range