Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to provide level 1 technical support for corporate tax software.

Key Responsibilities

• Provide level 1 technical support via phone calls, emails, and web portal requests
• Analyze and resolve technical and software-related problems while logging all work activities
• Collaborate with team members and contribute to knowledge base articles and training of new staff

Required Qualifications

• 1-3 years of experience as a Product Support Specialist or in a similar role
• Degree in Information Systems or Computer Science preferred, or equivalent experience
• Intermediate knowledge of platforms, operating systems, and web authoring tools
• Basic understanding of corporate tax concepts and related software
• Experience with ticketing systems such as Salesforce and ITIL