Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist I to provide exceptional customer service for professionals across the U.S. and Canada.

Key Responsibilities

• Respond to inbound messages and calls from professionals, providing superior customer service
• Assist with software questions, subscription inquiries, and manage personalized ad campaigns
• Maintain performance metrics and escalate cases to appropriate teams as needed

Required Qualifications

• 6 months to 2 years of technical and/or subscription-based support experience
• Customer service experience with a focus on software engagement
• Ability to work efficiently in a fast-paced environment
• Strong organizational skills
• Tech-savviness to conduct virtual presentations and troubleshoot issues