Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their Product Support team.

Key Responsibilities

• Act as the initial point of contact for customer and internal stakeholder inquiries via Zendesk
• Troubleshoot and provide follow-up on incoming technical issues
• Monitor and direct unresolved issues to appropriate support personnel while enhancing the company knowledge base

Required Qualifications

• 2-4 years of experience in Product Support, Help Desk, or Technical Customer Success in a SaaS environment
• Advanced experience in Excel functions such as formulas, Vlookup, and Pivot Table
• Experience troubleshooting advanced technical problems in a dynamic environment
• Proactive mindset with the ability to anticipate customer needs and suggest improvements
• Understanding of the software development life cycle and familiarity with Agile methodologies