Product Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 23, 2026

This job expires in: 7 days

Job Category: Administrative

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Product Support Specialist in the Central Time Zone.

Key Responsibilities:

Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed

Required Qualifications:

Practical experience supporting Microsoft Windows Operating Systems
Practical experience with macOS and troubleshooting common system issues
Experience with system configuration/management tools such as GPO, RMMs, and SCCM
Ability to adapt quickly to changes in a hypergrowth environment
Highly collaborative mindset for effective teamwork

COMPLETE JOB DESCRIPTION

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