Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist who will respond to product inquiries and provide technical support.

Key Responsibilities

• Handle the full ticket lifecycle by investigating and resolving inquiries, ensuring customer satisfaction
• Utilize a support ticketing system to manage a queue of inquiries and technical issues effectively
• Advocate for customers internally by influencing product changes and ensuring bug fixes are addressed

Required Qualifications

• 1-2 years of experience in a technical support or client services role, particularly with SaaS applications
• Experience troubleshooting iOS and Android mobile apps
• Proficiency with support tools such as Zendesk, Jira, Google Suite, Salesforce, and Slack is preferred
• Strong prioritization skills and ability to manage multiple inquiries simultaneously
• Genuine care and empathy in customer interactions