Product Support Specialist

Job Summary

A company is looking for a Product Support and Enablement Specialist.

Key Responsibilities

• Provide technical support to internal and external users, resolving issues and escalating when necessary
• Create and conduct department-specific employee training and develop educational resources
• Assist in generating reports and promote data accuracy within applications

Required Qualifications

• Bachelor's Degree in a relevant field or equivalent experience
• 2-4 years of experience in a product support or training role
• Strong understanding of user management principles and access control procedures
• Experience with Microsoft Excel and Outlook
• Familiarity with insurance industry terminology and processes is a plus