Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities

• Serve as the first line of support for customers using the Survey and Data Cloud products, helping troubleshoot issues
• Assist with survey setup, delivery, and analysis to ensure meaningful feedback collection
• Investigate and resolve unexpected product behaviors, escalating to Engineering or Product when necessary

Required Qualifications

• 0-2+ years of customer-facing technical support or solutions engineering experience
• Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc
• Understanding of APIs and system integrations via webhooks or tokens
• Comfort troubleshooting and explaining technical concepts to various users
• Familiarity with authentication concepts such as OAuth, SAML, and token-based authentication