Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist Tier 1.

Key Responsibilities

• Provide front-line support to customers across various channels, including phone, email, chat, and social media
• Assist customers with product inquiries, installation issues, warranty claims, and general product information
• Maintain records of customer interactions and transactions while ensuring timely resolution of customer concerns

Qualifications & Requirements

• High school diploma is required
• Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required; 2-5 years preferred
• Experience with CRM systems is preferred
• Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel
• Flexible schedule with availability to work weekends and holidays