Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities

• Provide Tier 3 technical support to partners, dealers, and end-users
• Build and maintain relationships with dealer management and stay informed on market trends
• Assist internal teams with product configuration and troubleshoot technical issues

Required Qualifications

• 2+ years in Ag Engineering, Ag Business, or a related field
• Experience in customer service or customer-facing roles
• Proficient in creating product documentation and delivering technical training
• Highly organized and self-directed with proficiency in Microsoft applications
• Collaborative team player with a strong educational background in relevant fields