Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist I to provide exceptional customer service for professionals across the U.S. and Canada.

Key Responsibilities

• Respond to inbound inquiries from Houzz professionals and provide superior customer service
• Assist with software-related questions, subscription management, and advertising inquiries
• Maintain performance metrics and escalate cases to appropriate teams as needed

Required Qualifications

• 6 months to 2 years of technical and/or subscription-based support experience
• Customer service experience with a focus on software engagement
• Tech-savvy with the ability to conduct virtual presentations
• Organizational skills to manage a high volume of requests
• Team-oriented mindset with a history of high achievement