Product Support Specialist

Job Summary

Product Support Specialist, this full-time position involves implementing integrated products, providing exceptional customer care, and resolving client inquiries efficiently.

Key Responsibilities

• Implement Lighthouse's products and ensure high-quality customer support
• Investigate and resolve customer cases submitted via chat or email
• Educate users to maximize their use of products and collaborate with internal teams for seamless customer experiences

Required Qualifications

• Proven experience in a customer support role, preferably with a technical background
• Tech-savvy and proficient with modern support tools and software
• Experience in the hotel industry or knowledge of revenue management principles is a plus
• Strong organizational and prioritization skills
• AI curiosity and willingness to explore automation tools