Product Support Specialist

Job Summary

Product Support Specialist, a full-time role responsible for implementing integrated products and providing exceptional customer care while building relationships and ensuring clients maximize the value of the products.

Key Responsibilities

• Implement Lighthouse's integrated products and provide end-user customer care
• Investigate and resolve customer inquiries submitted via chat or email efficiently
• Educate users to enhance their experience with Lighthouse products and collaborate with internal teams for seamless customer journeys

Required Qualifications

• Proven experience in a customer support role, preferably with a technical background
• Tech-savvy and proficient with modern support tools and software
• Background in the hotel industry or knowledge of revenue management principles is a plus
• Strong organizational and prioritization skills
• Proficiency in any additional language is advantageous