Product Support Specialist
Job Summary
Product Support Specialist provides full-time technical and customer assistance to clients regarding the implementation and configuration of proprietary document solutions, focusing on resolving complex issues related to various products and services.
Key Responsibilities
- Support clients on complex technical issues related to ActiveDisclosure products and services
- Investigate, diagnose, and resolve problems while providing timely responses to client inquiries
- Document and track case histories and assist with special projects and technical research
Required Qualifications
- 2+ years of hands-on experience in software/application support, preferably with SaaS applications
- Strong knowledge of macOS and Windows operating systems
- Proficiency in Microsoft Office and SharePoint
- Familiarity with Agile development practices
- Background in Financial Services is a plus, with training provided for the right candidate
COMPLETE JOB DESCRIPTION
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