Product Support Specialist

Job Summary

Supporting customers in a remote full-time capacity, the Product Support Specialist will manage end-to-end engagement, troubleshoot technical issues, and collaborate with the engineering team to enhance the customer experience while based within U.S. or Canada Eastern or Central time zones.

Key responsibilities

• Support customers through onboarding, account setup, debugging issues, and feature discovery
• Investigate and resolve customer issues reported via various communication channels
• Document and reproduce bugs while providing insights from customer feedback to inform product development

Required qualifications

• Passion for technology and alignment with Linear's mission
• Experience in customer service with a technical user base and adaptability in communication
• Proficiency in troubleshooting technical issues, including APIs and integrations
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus
• Must be based in U.S. or Canada Eastern or Central time zones