Product Support Specialist

Job Summary

Supporting customers in end-to-end engagement, the full-time Product Support Specialist will assist with onboarding, account setup, and troubleshooting technical issues while working remotely from any European time zone.

Key responsibilities

• Support customers through onboarding, account setup, debugging issues, and feature discovery
• Investigate and resolve inbound customer issues reported through various communication channels
• Collaborate with the engineering team to document and reproduce bugs, while surfacing customer feedback trends

Required qualifications

• Passion for technology and alignment with Linear's mission
• Experience in customer service with a technical or engineering user base
• Proficiency in troubleshooting technical issues, including APIs and integration setups
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus, with a willingness to learn more
• Must be based in a European time zone