Product Support Specialist

Job Summary

As a full-time remote Product Support Specialist, the candidate will respond to client inquiries regarding software applications, providing resolutions to complex issues and recommending corrective actions while serving as a subject matter expert.

Key responsibilities

• Serve as a point of escalation for complex client issues, ensuring timely and thorough resolution
• Engage in advanced client interactions by diagnosing root causes and delivering exceptional support across software applications
• Lead troubleshooting efforts and maintain ownership of escalated cases from intake through resolution

Required qualifications

• High School Diploma or equivalent GED
• 10+ years of experience in a client service or technical support role
• Proficiency in Microsoft Office and common enterprise software solutions (e.g., Salesforce, Oracle)