Product Support Specialist

Job Summary

Working remotely, the full-time Product Support Specialist will serve as a critical technical resource focusing on payment products and financial reconciliation, resolving complex technical issues while maintaining strong communication with clients and suppliers.

Key responsibilities:

• Serve as the primary technical point of contact for client and supplier inquiries across the product suite
• Investigate and resolve complex technical issues by analyzing system logs, database records, and API transactions
• Manage direct communication with suppliers and enterprise clients regarding technical issues and reconciliation discrepancies

Required qualifications:

• Proficiency in SQL with the ability to write complex queries across relational databases
• Advanced Excel skills including pivot tables and data analysis functions
• Background in technical product support or similar client-facing technical roles
• Experience with AWS QuickSight or similar data visualization tools
• Excellent written and verbal communication skills for both technical and non-technical audiences