Product Support Specialist

Job Summary

To support a dynamic team, the remote Product Support Specialist will manage user support cases, become an expert in company products, and collaborate with internal stakeholders to enhance user satisfaction in a high-volume environment.

Key Responsibilities

• Become an expert in all company products
• Respond to user support cases in a high-volume environment
• Partner with engineers and teammates to diagnose and resolve user issues

Required Qualifications

• 2+ years of experience with high-volume product support, preferably in a second-tier support team
• Demonstrated ability to thrive in fast-paced, reactive situations
• Strong user empathy and expertise in the lifecycle of a support case
• Crisp written communication skills with attention to detail
• Experience working in a technical environment and interest in AI products