Product Support Specialist

Job Summary

Providing remote support, the full-time Product Support Specialist will serve as the first point of contact for customers via phone, chat, and email, focusing on troubleshooting and resolving issues while maintaining high customer satisfaction.

Key responsibilities

• Serve as the initial contact for customer inquiries through various communication channels
• Research, troubleshoot, and resolve support issues while identifying workarounds as needed
• Maintain detailed records of customer interactions and prioritize issues based on service level agreements

Required qualifications

• 6 months to 1 year of experience in a customer service environment
• Experience using case management systems such as Salesforce.com, Jira, or Zendesk
• Proficiency with Windows Operating Systems and Microsoft Office applications
• Fluent English-language written and verbal communication skills
• Highly motivated, self-starter with a positive attitude