Product Support Specialist

Job Summary

Providing in-depth knowledge and support to internal product and sales teams, the full-time remote Product Support Specialist will collaborate with the Product Support team to address customer and sales requests, resolve product-related issues, and assist in identifying training deficiencies.

Key responsibilities:

• Collaborate with the Product Support team to review and resolve customer/sales requests
• Resolve intermediate to difficult problems and coordinate with senior staff on complex issues
• Accurately cross-reference external brands to identify corresponding Medline products and report product concerns

Required qualifications:

• High school diploma or equivalent
• At least 1 year of customer service experience
• Intermediate level skill in Microsoft Excel