Product Support Specialist

Job Summary

Responding to customer product inquiries, the full-time Product Support Specialist will troubleshoot technical issues, resolve customer concerns, and document recurring problems to enhance product quality in a remote environment.

Key responsibilities

• Handle customer inquiries via phone, email, and chat, addressing installation and operational concerns
• Troubleshoot and resolve issues with electro/mechanical equipment and software applications
• Document customer interactions and technical issues to support product development initiatives

Required qualifications

• Technical knowledge of software applications and electro/mechanical equipment
• Experience in customer service or support roles
• Ability to document and analyze recurring technical issues
• Strong interpersonal skills for effective customer interaction
• Entry-level position; relevant experience or education in technology is a plus