Product Support Specialist

Job Summary

Serving as a product expert in the Portfolio Management capabilities of LeasingOS, the full-time remote Product Support Specialist will train brokers, conduct quality reviews of lease data, and support the lease abstraction process while ensuring high standards of accuracy and service.

Key responsibilities

• Deliver training and walkthroughs to help brokers effectively use the Portfolio Management section of LeasingOS
• Conduct detailed quality reviews of abstracted lease data, identifying and resolving discrepancies
• Act as a point of contact for the offshore abstraction team, addressing their queries to ensure smooth delivery

Required qualifications

• Experience in lease abstraction or lease administration with the ability to identify issues in lease data
• Exceptional attention to detail and commitment to quality work and service
• Strong interpersonal skills to manage time-sensitive conversations effectively
• Ability to handle competing priorities in a fast-paced environment
• Interest in AI-supported workflows and a self-directed approach to continuous learning