Product Support Specialist

Job Summary

Focused on enhancing customer experiences, the full-time hourly Product Support Specialist will handle inquiries related to software products via chat, phone, and email while working remotely from the U.S., excluding Hawaii and Alaska.

Key responsibilities:

• Answer routine questions on software usage tailored to customer business needs
• Troubleshoot data or software issues and maintain logs of customer interactions
• Collaborate with the Product team to improve software and identify opportunities for process enhancements

Required qualifications:

• Minimum of 2 years of technical and customer support experience, preferably in the technology/SaaS industry
• Proficiency with Microsoft Office products; experience with QuickBooks and Salesforce is a plus
• Ability to work independently and as part of a team in a remote setting
• Strong analytical skills and a data-oriented approach to problem-solving
• Flexibility to work different schedules as needed