Product Support Specialist

Job Summary

Providing exceptional technical support and product guidance, the full-time salaried Product Support Specialist will resolve customer inquiries, troubleshoot software issues, and assist with product onboarding in a 100% remote environment.

Key responsibilities

• Deliver timely technical support to clients through various communication channels
• Diagnose and troubleshoot software issues, ensuring effective resolution
• Assist clients with product onboarding and training for a smooth transition

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Proven experience in a customer-facing technical support role, preferably in a SaaS environment
• Strong technical aptitude with the ability to understand complex software systems
• Experience with CRM and support ticketing systems is a plus
• Familiarity with Agile software development methodologies is a plus