Product Support Specialist

Job Summary

Providing exceptional customer service remotely, the full-time Product Support Specialist will assist Houzz professionals with software and subscription inquiries, manage ad campaigns, and foster positive program experiences.

Key responsibilities

• Quickly respond to inbound messages and calls from Houzz professionals, ensuring superior customer service
• Support various teams to enhance service quality, reduce churn, and increase software engagement
• Handle subscription inquiries, cancellations, and upgrades while maintaining key performance indicators

Required qualifications

• 6 months to 2 years of technical and/or subscription-based support experience
• Customer service experience with a focus on software engagement and retention
• Strong written and verbal communication skills
• Ability to identify and resolve customer pain points effectively
• Tech-savviness in conducting virtual presentations and troubleshooting issues