Product Support Specialist

Job Summary

To support the implementation and operations departments, the full-time remote Product Support Specialist will analyze requests, diagnose product-related issues, and collaborate with internal teams to ensure successful onboarding of new clients into EnableComp Systems.

Key Responsibilities

• Work collaboratively with the Implementation team and Operations on onboarding new clients
• Provide support to Operations staff on product-related issues and maintain department SLAs on ticket response time
• Assist with testing product enhancements and deployments while conducting research on claim submission behavior

Required Qualifications

• Bachelor's Degree preferred
• Familiarity with claims and IT systems
• Strong computer proficiency, including MS Office applications
• Proven experience writing business requirements and managing small projects
• Ability to thrive in a fast-paced environment while managing multiple priorities