Product Support Specialist

Job Summary

Providing exceptional technical support and product guidance, the full-time salaried Product Support Specialist will resolve customer inquiries, troubleshoot software issues, and assist with product onboarding remotely.

Key responsibilities

• Deliver timely technical support to clients through various communication channels
• Diagnose and resolve software issues while documenting customer interactions and solutions
• Facilitate product onboarding and training to ensure clients understand software functionalities

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proven experience in a customer-facing technical support role, preferably in a SaaS environment
• Strong technical aptitude with the ability to understand complex software systems
• Outstanding written and verbal communication skills for explaining technical concepts to non-technical users
• Experience with CRM and support ticketing systems is a plus