Product Support Specialist

Job Summary

Serving as the main point of contact for users, the remote Product Support Specialist will manage customer inquiries through email, chat, and video calls, troubleshoot product workflows, and collaborate with internal teams to enhance user experience and support processes.

Key responsibilities:

• Communicate with users to resolve technical and product-related questions
• Guide customers through product workflows to maximize platform value
• Collaborate with Product, Engineering, and Customer Success teams to report issues and share customer insights

Required qualifications:

• Hands-on experience in a customer-facing or support role
• Familiarity with customer communication tools such as ticketing systems or CRM applications
• Ability to investigate and troubleshoot product or technical issues effectively
• Strong initiative and problem-solving skills with a focus on customer satisfaction
• Located in LATAM or the US, with the ability to work within US time zones