Product Support Specialist
Job Summary
As a full-time remote Product Support Specialist, the candidate will troubleshoot and resolve customer issues across various platforms, collaborate with internal teams to identify trends and escalate priority issues, and advocate for user feedback to enhance the AllTrails experience.
Key responsibilities
- Troubleshoot and resolve customer issues on iOS, Android, and web platforms
- Work with the team to identify trends, bugs, and escalate urgent issues
- Document and reproduce bugs to assist Engineering in issue resolution
Required qualifications
- Experience in technical or software support
- Ability to manage a high volume of support tickets effectively
- Experience collaborating with Product, Engineering, and Marketing teams
- Strong written and verbal communication skills for explaining technical concepts
- A deep curiosity and desire to learn and investigate user issues
Complete Job Description
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