Product Support Specialist
Job Summary
To provide exceptional support for users of cloud-based applications, the full-time Product Support Specialist will develop deep product knowledge, troubleshoot issues, and configure applications while working remotely.
Key Responsibilities
- Develop deep product and business knowledge to become a Subject Matter Expert across cloud-based applications
- Troubleshoot product and application issues, identify root causes, and provide timely resolutions
- Manage and prioritize user requests through the ticketing system to ensure a positive user experience
Required Qualifications
- 2-5 years of experience in Product Support, Application Support, or a similar role supporting cloud-based business applications
- Hands-on experience with ticketing, help desk, or CRM platforms
- Comfortable using AI tools for research, documentation, and efficient work management
- Strong analytical and troubleshooting skills with a user-focused perspective
- Ability to create clear product documentation and knowledge-base content
Complete Job Description
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