Product Support Specialist
Job Summary
To maintain the operational integrity of internal business applications, the full-time remote Product Support Specialist will respond to service requests, troubleshoot issues, and ensure system stability while collaborating with various teams.
Key Responsibilities
- Respond to and prioritize incoming service requests, performing root cause analysis and escalating complex issues as necessary
- Configure application settings based on business requirements and assist in maintaining system parameters
- Manage user access requests and ensure compliance with internal security policies
Required Qualifications
- Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience)
- Experience with enterprise applications and production support environments
- Familiarity with automation tools, scripting languages, and data analysis tools
- Proficiency in service desk tools like ServiceNow or Jira Service Management
- Basic SQL querying and data validation skills
Complete Job Description
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