Product Support Specialist
Job Summary
Handling a busy, fast-moving inbox, the full-time remote Product Support Specialist will manage customer inquiries via email, chat, and phone, providing exceptional support and troubleshooting for premier accounts while utilizing AI tools for research and problem-solving.
Key responsibilities
- Communicate product features and troubleshoot technical issues for customers
- Support account setup, billing inquiries, and ensure adherence to shipping best practices
- Collaborate cross-functionally with various teams to enhance product knowledge and documentation
Required qualifications
- Minimum of 3 years in a direct customer-facing role, with at least 1 year of written communication experience in English
- At least 1 year of remote working experience
- Strong writing skills with the ability to adjust tone based on context
- Comfortable using AI as a research tool and open to learning advanced AI workflows
- Able to identify and communicate customers' business needs effectively
Complete Job Description
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