Product Support Specialist
Job Summary
To support a growing customer base, the full-time remote Product Support Specialist will manage customer inquiries across chat, email, and video, diagnose technical issues, and collaborate with cross-functional teams to enhance support processes.
Key responsibilities
- Own the front line of customer support, resolving issues end-to-end with minimal escalation
- Diagnose and troubleshoot complex technical issues while identifying patterns for process improvements
- Act as a liaison between Support, Sales, Product, and Customer Success to ensure seamless communication and workflow
Required qualifications
- 5+ years of experience in product or technical support within a B2B SaaS environment
- Strong troubleshooting skills and a creative approach to problem-solving
- Experience using customer support tools such as Zendesk, Intercom, or Jira
- Familiarity with AI tools and their applications in customer support workflows
- A curious and adaptable mindset, ready to thrive in a fast-paced startup environment
Complete Job Description
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