Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities:

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Understand and gather customer feedback trends to help prioritize future projects

Required Qualifications:

• Bachelor's degree
• 0-2 years experience in a customer-facing role
• Ability to multitask, prioritize responsibilities, and stay organized
• Proactive, get-things-done attitude
• Curiosity for the platform/product