Product Support Specialist Tier 2

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Mar 05, 2026

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Product Support Specialist - Tier 2.

Key Responsibilities

Maintain advanced understanding of the therapy industry and the company's products and services
Troubleshoot complex issues, document support interactions, and create a robust knowledge base
Support and collaborate with peers, providing guidance to Tier 1 team members

Required Qualifications

Bachelor's degree or relevant experience
2-4 years of software application support experience in a SaaS environment
2+ years of experience in software support
High technical aptitude and proven track record in client support
Medical/Clinical experience preferred; working knowledge of EMR/EHR applications

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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