Product Support Specialist - Tier II

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Wed, Dec 24, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Product Support Specialist - Tier II.

Key Responsibilities

Maintain advanced understanding of the therapy industry and the company's products and services
Deliver timely and effective support by troubleshooting complex issues and guiding customers through problem-solving processes
Document support interactions and contribute to a knowledge base to assist Tier 1 support and improve processes

Required Qualifications

Bachelor's degree or relevant experience
At least 3 years of software application support experience in a SaaS environment
High technical aptitude with a proven track record in client support and troubleshooting
Medical/Clinical experience preferred
Previous SaaS or Healthcare IT company experience preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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