Product Support Technician

Job Summary

A company is looking for a Product Support Technician.

Key Responsibilities

• Troubleshoot coach systems and provide repair and maintenance support
• Assist customers with warranty claims and familiarize them with maintenance procedures
• Maintain call logs and document customer issues to ensure resolution

Required Qualifications

• Technical background in coach, bus, or heavy-duty vehicles
• Proven customer service experience
• Preferred experience in a call center environment
• Familiarity with MS Office products
• Availability for some weekend or after-hours support