Product Surveillance Specialist

Job Summary

A company is looking for a Product Surveillance Specialist I.

Key Responsibilities

• Handle incoming customer complaints via phone, email, and fax, ensuring accurate documentation
• Interface with external customers and internal departments to resolve customer issues in a timely manner
• Assist Product Surveillance Analysts with information gathering for complaint investigations and prepare closing letters

Required Qualifications

• High school diploma or equivalent required
• Experience in a regulated industry such as medical device or pharmaceuticals preferred
• Proficiency in PC and MS Office programs, especially MS Excel and MS Word
• Ability to learn new programs for complaint handling and adverse event reporting
• Experience using SAP strongly preferred