Product Technical Support Engineer

Job Summary

A company is looking for a Product Technical Support Engineer (remote).

Key Responsibilities

• Provide day-to-day technical support for key Data Center Accounts to the Field Sales & Service organization globally
• Create and maintain technical service bulletins and updates to the Solutions Database to meet customer expectations
• Process warranty claims and drive product reliability through the Continuous Improvement Process

Required Qualifications

• Bachelor's degree in Engineering or a related Technical/Scientific field and 4+ years of experience, or 6+ years of technical experience without a degree
• Ability to analyze and solve complex product system problems
• Proficiency in Microsoft Suite Applications and Internet software
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment