Product Training Specialist

Job Summary

As a remote full-time Product Training Specialist, the candidate will be responsible for educating employees and customers on the features of the product Charlie, developing tailored training content, and facilitating strong product adoption during the implementation process.

Key responsibilities

• Design and maintain product training plans tailored to various roles within customer organizations
• Develop and deliver engaging training content through multiple formats, including e-learning modules and webinars
• Evaluate training effectiveness using surveys and performance metrics to refine learning materials

Required qualifications

• 5+ years of experience in technical product training
• At least 3 years of experience in the mortgage industry with an understanding of the loan origination process
• Proficiency in Microsoft Suite
• Bachelor's degree or equivalent experience
• Ability to break down complex concepts into clear instructions