Production Operations Analyst

Job Summary

A company is looking for a Production Operations Analyst.

Key Responsibilities

• Support clients by managing multiple concurrent tasks and prioritizing support requests
• Assist in day-to-day billing operations, software releases, and troubleshooting issues
• Contribute to continuous process improvement and maintain system documentation

Required Qualifications

• 5+ years of experience in the utilities/billing industry in a product support analyst role
• Experience with billing systems and web-based portals related to billing operations
• Basic SQL query language knowledge
• Familiarity with batch interface file processing concepts
• Experience with ticket tracking systems and proficiency in MS Office 365 products