Production Support Analyst

Job Summary

A company is looking for a Production Support Analyst to ensure smooth operations of its platform by addressing production support needs for users.

Key Responsibilities

• Analyze, research, and resolve customer support issues while maintaining communication with users
• Provide second-tier user assistance, triage requests, and follow up on issue resolutions
• Monitor platform functionality proactively and contribute to the production support knowledge repository

Required Qualifications

• 2-3 years of experience in a software support or testing role
• Understanding of software development lifecycles and user testing methodologies
• Experience with debugging techniques for web and mobile applications
• Ability to manage multiple technical inquiries simultaneously
• Experience with customer support platforms is a plus