Production Support Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Jun 26, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for an Analyst, Production Support Operations.

Key Responsibilities

Assist in the intake, triage, and resolution of product support tickets
Provide initial analysis and context for Tier 3 teams in root cause investigations
Identify patterns for improvement and propose updates to SOPs or ticket-handling processes

Required Qualifications

3-5 years as a technical, data, or support analyst/engineer, preferably in healthcare
High proficiency in SQL and data analysis
Understanding of Kanban/Scrum/Agile processes
Experience with AWS cloud infrastructure, Redshift, New Relic, and Postman is a plus
Knowledge of HIPAA and experience with EHR/HL7/FHIR is advantageous

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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