Production Support Analyst

Job Summary

A company is looking for a Production Support Analyst - CRM & Workflow.

Key Responsibilities

• Provide production support for CRM and Workflow applications, troubleshooting issues related to data integrity and system performance
• Ensure operational readiness by partnering with teams for new capabilities and participating in release validation and testing
• Collaborate with cross-functional teams to communicate impacts, support business readiness activities, and identify opportunities for continuous improvement

Required Qualifications

• 2-5 years of experience supporting enterprise applications, preferably CRM and workflow automation platforms
• Experience working in Agile environments (Scrum/SAFe)
• Knowledge of workflow routing, case management processes, and integrations
• Ability to manage multiple issues simultaneously in a fast-paced environment
• Experience with Salesforce Service Cloud or workflow tools is preferred