Production Support Coordinator
Job Summary
To support the Production Support department, the full-time remote Production Support Coordinator will manage the coordination and execution of production support sprint work, including ticket intake, triage, prioritization, and resolution across various business areas.
Key responsibilities
- Assist in executing daily production support operations across Policy, Billing, Claims, Broker Relations, and Operations
- Collaborate with vendor partners to oversee ticket management processes from intake to resolution
- Facilitate daily queue reviews to ensure timely attention to high-impact and aged tickets
Required qualifications
- Bachelor's degree in information technology, business, insurance, or a related field, or equivalent experience
- 1 to 3 years of experience in application support, production support, or service delivery
- Experience in a structured ticket-management environment supporting business-critical applications
- Hands-on experience with Microsoft Azure DevOps Boards for ticket workflow and reporting
- Preferred experience with policy, billing, and claims processes in property and casualty insurance
Complete Job Description
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