Production Support Engineer

Job Summary

A company is looking for a Production Support & Reliability Engineer.

Key Responsibilities

• Act as the primary L3 owner for support cases involving on-prem Content Inspection (CI), including deployments and incident resolution
• Lead on-prem CI deployments and upgrades, coordinating with Professional Services and SRE
• Create and maintain internal documentation and train internal teams on CI workflows and escalation patterns

Required Qualifications

• 5+ years of experience in technical support, SRE, or production operations for a SaaS or security product
• Hands-on experience with Linux, containers, and Kubernetes
• Experience deploying and supporting virtual appliances or on-prem products in enterprise environments
• Strong understanding of networking in hybrid/on-prem settings
• Able to manage high-priority incidents and coordinate multiple internal teams